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Uploading and Downloading Files for

Files that are served up by are actually housed on the server Since the hostname first goes to the Akamai caching node, you must use if you want to reach the server directly to do any maintenance.

Access to your files on is via SFTP (Secure File Transfer Protocol). This means that you would create your HTML documents on another computer and then use SFTP to move them up to

Note that you must be on a Penn Network (e.g: AirPennNet) in order to sftp to

If you are moving from using Kerberized FTP or if this is your first attempt to upload upload documents, the following steps are necessary:

  1. Be sure that you have a PennKey.
    See the PennKey site for more information on obtaining a PennKey.

  2. Contact the primary administrator for the site so that you may be given access for the site.

    Each directory or virtual host on should have a primary administrator who is responsible for managing who can upload data to that directory or virtual host. If you don't know who is the primary administrator for your site, please see your Local Support Provider (LSP).

    (If this is the first time you've requested ftp access, webhosting support will need to prep the system before you can proceed to step 3.)

  3. Set a local password.

    Please go to our application to set a local SFTP password for This should be a secure password but please do not use your PennKey password as your local SFTP password.

  4. Configure your FTP client.

    Supported FTP client software (including Fetch, WS_FTP, and Dreamweaver) can be downloaded from the supported product web site and there should be appropriate links to configuration instructions, if necessary.

    To upload documents:

    1. Once connected with your FTP client, you need to change to the /html directory and then to the subdirectory for which you have write permissions. When you change to /html you will see the list of all directories on but you can only see the actual files in subdirectories for which you have write permissions.

    2. You can now FTP your HTML files up.
If you have pages that require PennKey authentication, please contact Client Care ( who'll create a ticket.


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