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OMS User Guide

This User Guide will expand over the course of FY 2014. Click on a plus sign [+] to view additional information and a minus sign [-] to hide it.


Completed Order Email Notifications

When an ISC technician or project manager closes an order, an email notification is generated by the application. All order contacts (requester, LSP, BA, main contact, if listed) receive a copy of this email. The purpose of the notification is to let you know that your order has been completed and to provide you with a summary of the one-time charges associated with the order.
  • Other orders associated with this one: When an order is submitted, it is sometimes split into more than one order. If this is the case with your order, any associated orders will be listed here.
  • Changes were made in: This lists the building code for each building in which a change was made while completing this order.
  • The following budget code(s) will be charged for the one-time charges: All one-time budget codes listed on this order appear here. If the listed budget code begins with 910, then ISC is covering the one-time charges.
  • To request order details, contact: This is the name of the person listed as the order's requester. The contact can look up more detail for this order, either by logging into OMS and viewing it or by contacting ISC's Service Desk.


As ISC staff complete an order, they follow a set of steps (called a workflow) to provide service. These steps are called Statuses in OMS. Each workflow has its own set of steps. Here is a list of the statuses in each workflow and what they mean:
  • Ops
    • Scheduled: A tech lead is reviewing your submitted order and will assign a technician.
    • Dispatched: A technician has been assigned. The tech will reach out, if necessary, to coordinate with you.
    • Installed: Requested work has been completed. Technician has submitted the order for final review.
    • Completed: Service has been reviewed and forwarded to ISC Finance for billing. A copy of the charges has been sent to all contacts on the service order.
    • Billed: Installation fees have been charged based on the services completed.
  • VoIP
    • Pending review: Submitted order awaiting review by a PennNet Phone specialist.
    • Pending scheduling: Order has been approved for work. It is awaiting scheduling with a technician and Verizon.
    • Scheduled: Order has been scheduled with Verizon. A tech lead will assign a technician.
    • Dispatched: Assigned to a technician. Work will be completed on Desired Completion Date.
    • Installed: Requested work has been completed. Technician has submitted the order for final review.
    • Completed: Order has been reviewed by a manager and forwarded to ISC Finance for billing.
    • Billed: Installation fees have been charged based on the services completed.
  • VoIP Wiring and Wiring
    • Pending PM assignment: Order has been submitted and is awaiting Project Manager (PM) assignment.
    • Pending PM administrative planning: Order has been assigned. PM is coordinating wallplate installation work.
    • Scheduled: Installation work is complete. A tech lead will assign a technician to complete activation work.
    • Dispatched:Assigned to a technician who will complete activations.
    • Installed: All requested work has been completed. Technician has submitted the order for final review.
    • Completed pending PM review:Order has been reviewed by a technician manager and forwarded to PM.
    • Completed: Order has been finalized by PM and forwarded to ISC Finance for billing.
    • Billed: Installation fees have been charged based on the services completed.


To provide the various services you can request thru OMS, ISC staff follow processes called Workflows. If you submit an order for services that require ISC to follow more than one Workflow to complete your order, the order will be split into multiple orders by Workflow. Here is a list of Workflows:
  • Ops: Used to complete port activation/change/deactivation requests
  • VoIP: Used to complete PennNet Phone conversions, installations, upgrades, and deactivations.
  • VoIP Wiring: Used to complete wiring for PennNet Phone orders.
  • Wiring: Used to complete installations of new wallplates, add new wires (ports) to existing wallplates, and demo wallplates.

Ordering Data Services

Getting Started

  • The following Data Services can be ordered using OMS:
    • Port activations/deactivations
    • Port changes to service (e.g., PennNet to a private vLAN)
    • Port speed or duplex changes
  • Please limit orders to 25 items. For large orders, send requests to the Service Desk.
  • A budget code is required for all orders, so please have one ready.
  • Continue to send all wiring requests to the Service Desk.

Create Order: Provide Description, Budget Codes, Building, and Contacts

  • Under the My Orders section of the menu, click Create to create a new order.
  • In the Order Description field, enter your name and the building in which the work will be done.
  • Leave the Desired Completion Date field set to "ASAP" unless you want the work done on a specific date.
  • In the Install Charges field, type in the budget code to be charged one-time installation fees. Enter "ADMIN" into the Account ID field.
  • Type the first several letters of the building in which the work will be done (or the building code) into the Building dropdown. Select the building from the dropdown list.
  • In the Monthly Charges field, type in the budget code to be charged ongoing monthly fees. Enter "ADMIN" into the Account ID field. OR click the Same as Install link to copy the Install Charges budget code here.
  • Add the Main Contact using the Set from Directory link. If the contact is not in the directory, enter the information manually. Please note that each contact you include will receive a copy of the "Order Completed" email notification after the work is completed and the order is closed.
  • Add the LSP (leave blank if same as Main Contact).
  • Add the Business Administrator.
  • Add the Site Contact.
  • Use the Add Comment link to provide additional instructions (e.g., let the technician know how to access a restricted area, or provide alternate contact information).
  • Click the Continue button to move to the Products and Services section of the order.
Note: If a problem exists with your budget codes, you will get an error message when you try to navigate to another part of your order. For example, if you use Xs to represent the object code value (the 5th segment of the budget code), you will receive a budget code error message. The object code for Data Services is 5309.

Complete Products and Services Page: Add Order Items

  • To add a Data Services item to your order, click the blue Wallplate / Data Port button at the top of the screen.
  • Select the Change Services option.
  • In the Wallplate Prefix field, type in the first two segments of the port ID you want to change. The dropdown will populate with potential matches. Select the wallplate you want from the dropdown list. Thenk click Continue. A page will load with a representation of the wallplate you selected. For each port in our database, you will see the Port ID along with the service currently assigned to each port. If a port is inactive, no network type (e.g., PennNet, VoIP, private vLAN) and no service type (e.g., 10bt, 100bt) will be listed.
  • To change service on a port, click the Change link for that port. A popup specific to that port will appear. Select the changes you'd like, and click Submit. To request a deactivate, select the "blank" value at the top of the Network Type dropdown list.
  • When you have finished making changes to ports on this wallplate, click Continue. Your request(s) will be saved as an item on the Products and Services page.
  • Continue adding items to your order until you have recorded requests for each wallplate you'd like to change.
  • When have added all of your order items, click the Submit Order button. Your order will be added to the Network Operations queue.
  • OMS will provide you with an eight-digit order number. Please make a note of the number in case you need to reference the order later.
Note: If an existing port does not appear on the wallplate (e.g., the wallplate is missing its u3 port), please save your order as a draft and email the Service Desk for assistance.


Budget Codes

Budget Code validation relies on Ben Financials. When Ben Financials is down, OMS will validate against basic OMS business rules, but will not validate whether a Budget Code actually exists in Ben Financials.
  • Object Codes - Valid object codes include 5309, 5263, 1927, 1520, 1250. For most data orders, use 5309 as the object code. For most voice orders, use 5263 as the object code.
  • HUP Interfund - Charges against the HUP Interfund (210-2100-1-000000-1520-0000-0000) must specify a 6-digit "Lawson" cost center in the Account ID field.
  • Direct Bill - Enter a budget code of all zeros. Enter the direct bill account number (e.g. DB1010) into the account ID field.

Monthly Charges/Install Charges

OMS asks for two budget codes, one for monthly charges and the other for one-time install charges associated with service activation.
  • Monthly Charges - Provide a budget code for ongoing charges, like monthly port rental or phone set fees.
  • Install Charges - Provide a budget code for one-time labor and activation fees to cover work completed during order fulfillment.
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