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With the Reports function, you can generate reports on system and user performance, service-level quality, and overall business processes.  More specifically, reports can provide answers to the following typical types of questions:

  • When do we receive the most phone calls?
  • How many calls were answered per agent?
  • Who is answering the fewest calls?
  • How many people called our main telephone number?
  • How long do callers wait for agents to answer their initial calls?
  • How many people called in response to the new marketing campaign?

For detailed information on Reports, refer to the "Run Historical Reports" section of the Vonexus Interaction Supervisor User Guide



Page updated on September 20, 2017

Information Systems and Computing
University of Pennsylvania
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Information Systems and Computing, University of Pennsylvania