PennNames Service - Renaming a PennName
Once a PennName is assigned to a person, that PennName can only be changed under one of the following conditions:
- a legal name change
- a PennName is deemed offensive to the Penn community
- reported email harassment or threats that warrant a change
If you have a user who has a legitimate reason for changing an assigned PennName, please follow this procedure:
- Generate a new PennName for the user
You would use the PennNames client
regenerate command to generate a list of PennNames for a person who already has a PennName. If using the PennNames web client, you would use the "generate" option but make sure to check "Generate a new list of names for a user who already has a PennName". Using the regenerate command will then hold all of the names generated for three days.
- Request a PennNames change
Send mail to the ProDesk requesting a PennNames change. Please specify which of the regenerated names is the new PennName that you want assigned to the user. This will create a trouble ticket that will be handled by the PennNames staff.
PennNames staff will:
- Inactivate the old PennName
PennNames staff will change the status of the old PennName to "N",
preventing any new sponsorships from being added to the old PennName.
- Notify you that you can continue with the procedure
- Notify other sponsors of the PennName change
PennNames staff will notify all other sponsors of the old PennName
that a name change has occurred, asking them to update their
host systems accordingly and to relinquish sponsorship for the old PennName and add a sponsorship for the new PennName, if applicable.
- Relinquish your sponsorship for the old PennName
Once notified that the status for the old PennName has been changed,
you can then relinquish your sponsorship for the old PennName.
- Add your sponsorship for the new PennName
You can now add your sponsorship for the new PennName and any accounts on your systems using the old PennName should be renamed.
- Get a new PennKey
If the old PennName had a PennKey sponsorship, the user must
get a new PennKey Setup Code
to register the new PennName as a PennKey. Once the user is issued a new PennKey Setup Code the old PennKey will no longer be able to authenticate using the old PennKey. We will monitor for the acquisition of a new PennKey Setup Code and as soon as a code has been requested, we will relinquish the PennKey sponsorship for the old PennName.
- Work with your system administrators to make sure that accounts have been renamed
PennNames staff will notify other sponsors that a PennName has changed but we do rely on the administrator to follow-up to make sure that accounts with the old PennName are renamed. For example, if a user has requested a name change and one of the existing sponsors is Pobox, PennNames staff will notify the Pobox PennNames representative that a user has requested a PennName change. We would ask you to make sure to open a ticket with Pobox email administrators to actually have the account renamed.
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