Passwords for user accounts on the Data Warehouse and select others of Penn's central Oracle databases expire every three months. In addition, users attempting to log in with an incorrect password more than six times will have their accounts locked (see below). Users will receive an automatic email four days before their password is due to expire, reminding them of the upcoming deadline, and directing them to a web site where they can change their password.
The password change application uses PennKey for login, and requires that the Oracle ID match the PennKey entered. Accounts will be both unlocked and reset. Users with access to multiple databases may reset their passwords in those databases all at once by checking the appropriate boxes.
BusinessObjects users, please note: you must click both the boxes for Business Objects and Business Objects DB Credentials in addition to the box for your database (for example, Data Warehouse). When you click a box, a checkmark appears. If you do not click in all of the boxes, you will get an error when you attempt to use Business Objects.
New passwords must comply with the following requirements.
Since users can connect to the various Oracle databases using a variety of query tools (Business Objects, SQL*Plus, ODBC, or others), they may experience password expiration errors in different forms. Although there is no way to actually change a password when logging in to query a database with an end-user tool (as one can with BEN Financials, or a network logon, for example), users experiencing errors like the following can change their passwords using the web application, and then should be able to log in with the new password. Sample errors include:
A user may attempt to log in a maximum of six times in a row. If the sixth attempt is also incorrect, the users account will be locked automatically. In this case, the Oracle error (similar in appearance to the one above) is ORA-28000. If you get this error, please use the password changer to reset your password; this will also unlock your account.
If you've experienced a different error, or have other questions or problems while changing your password, please email email@example.com for assistance, and include your user ID and phone number in your message. Please do not send your password in your email message.